Terms of service

1. Acceptance of these terms

These terms of service (“Terms”) govern your use of the website at meerubecomhub.online and any services provided by Meerub Ecom Hub (“we”, “us”, “our”). By using this website or engaging us, you agree to these Terms. If you don't agree, please don't use the site or our services.

Where you sign a separate proposal, statement of work, service agreement or master agreement with us, that document governs the engagement. If it conflicts with these Terms, that signed document prevails for the matters it covers.

2. Services

We provide ecommerce store development, business automation, WhatsApp automation, AI-powered chatbots, custom software development, on-demand software teams, and related consulting, maintenance and support. The specific services, deliverables, timeline and price for any engagement are set out in a written proposal or statement of work agreed by both parties.

Nothing on this website is an offer capable of acceptance, a guarantee of a particular result, or professional legal, financial or tax advice.

3. Proposals, scope and estimates

• Proposals are valid for 30 days from issue unless stated otherwise.
• Fixed prices apply only to the scope described in the accepted proposal.
• Timelines are good-faith estimates that assume timely feedback, approvals, access and content from you. Delays on your side move the delivery date accordingly.
• Any work not described in the accepted scope is treated as a change request under section 5.

4. Fees and payment

• Unless the proposal says otherwise, project work is invoiced with an advance of 50% before work starts and the balance on delivery. Longer projects may be split into milestone invoices.
• Retainers and managed services are invoiced monthly in advance.
• Invoices are payable within 7 days of the invoice date unless a different term is stated.
• Late payments may accrue interest at 2% per month on the outstanding amount, and we may suspend work and access to deliverables until the account is settled.
• All fees are exclusive of taxes, duties and bank charges, which are payable by you where applicable.
• Third-party costs — hosting, domains, apps, API usage, AI model usage, message fees and paid plugins — are billed at cost or paid directly by you, and are your ongoing responsibility.
• Advance payments are non-refundable once work on the relevant phase has begun, except as required by law.

5. Change requests

You can request changes at any time. We'll assess the impact on scope, timeline and cost, and give you a written estimate. Work on a change request starts only after you approve it in writing. Small adjustments that don't materially affect effort are usually absorbed without a change order, at our discretion.

6. Your responsibilities

• Provide accurate information, content, brand assets and product data in usable formats.
• Give timely access to platforms, accounts and environments we need, and nominate one person empowered to give approvals.
• Respond to review requests within the agreed window — usually 3 business days.
• Hold the necessary rights to any content, trademarks, imagery or data you give us.
• Comply with the terms of every third-party platform used in your project, including Meta's WhatsApp Business policies, and with all applicable marketing, consumer and data protection law in the markets you sell into.
• Maintain your own backups of live systems once handover is complete, unless you have a managed plan with us that covers it.

7. Third-party platforms and services

Our work integrates with platforms we don't control — including Shopify, WooCommerce, Meta and the WhatsApp Business Platform, payment gateways, couriers, AI model providers and automation tools. Their availability, pricing, policies, approval decisions and APIs can change without notice.

We're not responsible for outages, policy enforcement, template rejections, account suspensions, rate limits, price changes or breaking API changes caused by those providers. Where such a change breaks a delivered system, remediation is carried out under your maintenance plan, or quoted as new work if you don't have one.

8. AI-assisted deliverables

Some deliverables use AI models to generate text, replies, code or recommendations. AI output is probabilistic and can be wrong. We test and configure systems to reduce that risk — grounding answers in your data, adding escalation rules and setting guardrails — but we do not warrant that AI-generated output will always be accurate, complete or suitable for a particular decision.

You are responsible for reviewing AI-driven communications that go to your customers, for the settings you approve, and for any commitments those communications make on your behalf. Where accuracy is critical, keep a human review step in the flow.

9. Intellectual property

• Your materials. You keep all rights in the content, data, trademarks and assets you provide, and grant us a licence to use them for the purpose of delivering the engagement.
• Deliverables. On full payment, we assign to you the intellectual property rights in the custom deliverables produced specifically for you under the engagement.
• Our background IP. We keep ownership of our pre-existing tools, libraries, frameworks, internal components, know-how and templates. Where these are embedded in a deliverable, you receive a perpetual, worldwide, non-exclusive licence to use them as part of that deliverable.
• Third-party components. Open-source and licensed components remain subject to their own licences, which we will identify on request.
• Portfolio rights. Unless you tell us otherwise in writing, we may reference the engagement and show non-confidential visuals of the work in our portfolio and marketing.

10. Confidentiality

Each party will keep the other's confidential information secret, use it only for the engagement, and protect it with at least the care it applies to its own confidential information. This doesn't apply to information that is public through no fault of the receiving party, was already lawfully known, is independently developed, or must be disclosed by law — in which case the disclosing party will be notified where legally permitted. These obligations continue for 3 years after the engagement ends.

11. Data protection

Where we process personal data on your behalf, we act as your processor and follow your documented instructions. Our handling of personal data is described in the privacy policy, which forms part of these Terms. For engagements subject to the GDPR or a comparable regime, the parties will enter a data processing agreement covering the subject matter, duration, nature and purpose of processing, categories of data and sub-processors.

12. Support and maintenance

• Project deliverables include 30 days of bug-fix support from the date of handover, covering defects in what we built.
• The warranty period does not cover new features, changes you or a third party make to the code, or breakages caused by third-party platform changes.
• Ongoing monitoring, incident response and improvement work is available under a managed or on-demand plan, with response windows set out in that plan.

13. Warranties and disclaimers

We warrant that our services will be performed with reasonable skill and care by suitably qualified people, and that deliverables will materially conform to the agreed specification at the time of handover.

Beyond that, and to the maximum extent permitted by law, the website and services are provided “as is” and “as available”. We disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that any system will be uninterrupted, error-free, or that it will produce specific business results such as a given level of sales, conversion, deliverability or cost saving.

14. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, punitive or consequential loss, or for lost profits, lost revenue, lost sales, lost data or business interruption, even if advised of the possibility.
• Our total aggregate liability arising out of or in connection with an engagement is limited to the total fees paid by you to us for that engagement in the 6 months before the event giving rise to the claim.
• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.

15. Indemnity

You agree to indemnify and hold us harmless against claims, damages and reasonable costs arising from: content or data you supply; your use of the deliverables in breach of these Terms or applicable law; your breach of a third-party platform's policies, including messaging and consent rules; or your infringement of a third party's intellectual property rights.

16. Term and termination

• Project engagements run until the agreed deliverables are accepted and paid for.
• Retainers renew monthly and either party may end them with 30 days' written notice, effective at the end of the paid period.
• Either party may terminate immediately if the other commits a material breach and fails to fix it within 14 days of written notice, or becomes insolvent.
• On termination you pay for all work performed and third-party costs incurred up to the termination date. We will hand over work completed to that point, provided your account is settled.
• Sections covering fees due, intellectual property, confidentiality, liability, indemnity and governing law survive termination.

17. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, civil unrest, epidemics, strikes, government action, and failures of internet, power or third-party infrastructure. The affected party will notify the other promptly and both will work in good faith to reschedule.

18. Acceptable use of this website

You may use this website for lawful purposes only. You agree not to attempt to gain unauthorised access to any part of it, probe or scan its infrastructure, introduce malicious code, scrape it at a rate that degrades service for others, use its content for AI training without permission, or misuse our contact forms to send spam or unsolicited commercial messages. All site content, design, code and marks are owned by us or our licensors and may not be copied or reused without written permission.

19. Governing law and disputes

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict-of-law rules. The parties will first attempt to resolve any dispute in good faith through discussion between senior representatives. If that fails within 30 days, the dispute falls under the exclusive jurisdiction of the courts of Karachi, Pakistan.

20. General

• Entire agreement. These Terms, together with any signed proposal or service agreement and the privacy policy, form the entire agreement between the parties on their subject matter.
• Severability. If a provision is found unenforceable, the rest stays in force and the provision is read down to the minimum extent needed to make it valid.
• No waiver. Failing to enforce a right is not a waiver of it.
• Assignment. Neither party may assign the agreement without the other's written consent, except as part of a merger or sale of substantially all its business.
• Independent contractors. Nothing here creates a partnership, joint venture, agency or employment relationship.
• Subcontracting. We may use vetted subcontractors, and remain responsible for their work.
• Notices. Notices must be in writing and sent to the email addresses on record for each party.
• Updates. We may update these Terms; the “last updated” date reflects the current version, and material changes are notified to active clients by email.

21. Contact

Questions about these Terms:

• Email: admin@meerubecomhub.online
• Phone / WhatsApp: +92 314 152 3562
• Location: Pakistan — working with clients worldwide

See also our privacy policy.